Overview

If you want to prevent your Kayako Help Center from appearing in search engines such as Google, Bing, or Yahoo, you can add a noindex meta tag to the Help Center's Head template. This tag instructs search engines not to index your Help Center pages, keeping them out of search results.

Note: This setting prevents future indexing. Pages that have already been indexed may continue appearing in search results for some time until search engines update their indexes.

Solution

Follow the steps below to prevent your Help Center pages from being indexed.

Step 1: Open Help Center Customization

1. Sign in to your Kayako admin panel.

2. Navigate to your Help Center.

3. Click Customize in the upper toolbar.

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Step 2: Edit the Head Template

1. In the customization panel, click Customize templates.

2. From the Templates dropdown, select Head.

3. Add the following line anywhere inside the template: 

   <meta name="robots" content="noindex">

4. Click Save.

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Step 3: Refresh and Verify

1. Refresh your Help Center page.

2. Verify the tag is present:

   • Right-click anywhere on the page

   • Select View Page Source

   • Search for robots or noindex

If the tag appears in the page source, the configuration has been applied successfully.

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Important Notes

This does not restrict access

The noindex tag only prevents search engines from listing your pages in search results — it does not secure your Help Center. Anyone with a direct URL can still access your pages. If you need to fully restrict access, consider implementing authentication or access controls.

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Previously indexed pages

If your Help Center pages were already indexed before adding this tag, they may remain visible in search results for several weeks or months. Search engines will gradually remove them during subsequent crawl cycles. To speed up removal, you can use Google Search Console's URL removal tool.

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Frequently Asked Questions

How do I stop my Kayako Help Center from being indexed by search engines?

Add the following meta tag to the Head template of your Help Center:

 <meta name="robots" content="noindex">

This instructs search engines not to index the pages.

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Why do my pages still appear in Google after adding the tag?

Search engines update their indexes periodically. Pages that were previously indexed may remain visible for some time until the next crawl.

You can use Google Search Console's removal tool to speed up the process.

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Can I prevent search engines from following links on my Help Center pages?

Yes. You can optionally use:

<meta name="robots" content="noindex, nofollow">

This prevents search engines from both indexing the page and following links on it.