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Why Messages Are Getting Assigned Automatically
Preventing Non-Administrative Users From Changing Assignments
Sending Conversations With a Bad Satisfaction Rating to a Specific Team or Agent
Notifying Assignee When Conversation Is Within Certain Hours of Breach
Tagging and Increasing Conversation Priorities That Breached SLAs
Assigning and Prioritizing Conversations Based on Subject Lines
See More"Please check you've filled everything correctly" When Attempting to Enable Messenger
Bypassing the Email Address Prompt When Starting a Messenger Conversation
Configuring the Kayako Messenger
Configuring Your Team's Availability in Messenger
Customizing the Default Kayako Messenger Icon Image and Size
Enabling Real-Time Support with Kayako Messenger
See MoreAdding Private Notes to Capture More Context
Adding Tags to Users, Organizations, or Conversations
Allowing Customers to Change Conversation Statuses
Automatically Changing the Status of an Open Conversation to Pending
Automatically Forwarding Conversations From Kayako to an External Email Address
Changing the Acknowledgment Email Sender Address for Conversations Created via API
See MoreGetting Invoices Delivered to a Different Email Address
Requesting Assistance Changing the Billing Information
Requesting Assistance to Add a New Contact to Your Billing Account
Requesting Assistance to Add a Credit or Debit Card to Your Account
Request Removal of Credit Card Details
How can I Enable or Disable Auto-Pay?
See MoreAdding Custom Fields for Conversations, Users, and Organizations
Building Forms for Different Conversation Types
Configuring Cascading Select Custom Fields
Configuring Regular Expression Fields
Customize Button Missing from the Top of Your Kayako Help Page
Editing or Modifying System Fields
See MoreAdding an Article With Attachment to the Help Center Through API
Can Support Provide a Copy of All Help Center Articles in HTML Format?
Customizing Your Help Center by Modifying the Templates
Exporting Kayako Help Center Articles to a Document File
Fixing the 'Cross-site Request Forgery' (CSRF) Error
Help Center Template Placeholders
See More502 Error when Accessing the Dashboard
Changing Your Kayako Domain or Instance Name
Data Retention for Discontinued or Deactivated Instances
Exporting Kayako Data to Another Customer Support System
Fixing the Error "Kayako Can't Get Real-Time Updates Because of Network Settings."
Google Chrome Does Not Render Your Kayako Instance Correctly
See MoreAdding Kayako Conversation Overviews to Your Salesforce Page Layouts
API Error ASSOCIATE_NOT_FOUND When Adding an Article with an Attachment Using the API
Connecting Kayako to Other Apps with Zapier
Connecting Kayako to Salesforce
Enabling OAuth Access for Apps
Enabling Salesforce to Send Event Notifications to Kayako
See MoreAdding Translations for Customer-Facing Fields
Adding Translations for Self-Service Content
Changing a User's Preferred Language and Timezone
Changing Kayako's Default Language and Time Settings
Enabling Multiple Languages for Your Customers and Agents
Forcing Language Localization in Messenger Added to a Website or App
See MoreAdding a Conversation, User, or Organization in Kayako Android Mobile App
Adding a Note to a Conversation in Kayako iOS Mobile App
Adding a Private Note to a Conversation in Kayako Android Mobile App
Kayako Mobile Apps for iOS and Android (discontinued)
Managing Conversations via the Kayako Android Mobile App
Managing Conversations via the Kayako iOS Mobile App
See MoreAllowing Emails to Pass Through the Kayako Spam Filter
Blocklisting the Email Address or Domain of the Sender
Changing the Spam Filter Aggressiveness Settings in Kayako
Not Receiving Emails or Messages (Suspended Messages)
Preventing Spam Emails From Getting Created as Conversations in Kayako
Resolving the "FROM_EMAIL_BANNED" Suspension Reason of the Suspended Message
See MoreCreating Triggers for New Chat Notifications
Opening Chat Window with a Hyperlink
Configuring Survey Based on Number of Tickets and Time Period
Building Automation Conditions and Actions for Views, SLAs, and Reports
Building End-To-End Workflows with Automations
Using HTML Tags in Macros for Formatting
See MoreKnowledge Base & Ticket Conversation History Export and Import Between Two Kayako Accounts
Where to Find a List of All Customers and Organizations
The New Kayako as a Cloud-Only Solution
Editing the Columns in the Inbox View
Assigning a Conversation to a Department
Error: "There is already a user with this email address" When Trying to Invite a Staff
See MoreHow to differentiate if I'm using Kayako Classic or The New Kayako
Changing the Conversation Sort Order in the Help Center
Viewing a Previous Version of an Article
Checking If an Article Has Been Deleted
Search from Help Center by Conversation ID
Removing Social Media Icons from Help Center
See More