Customers may experience issues with custom fields in a form showing duplicate values. For example, in a dropdown. This problem typically arises when the system is unable to process the custom fields due to missing locale-specific translations.
To resolve this issue, you need to add the translations for the specific locale that is causing the problem. Here are the steps to add translations:
- Go to Settings Customizations Custom Fields and Edit the Custom field.
- Scroll down to "Field Options" and click the different languages used for the fields.
- Add the necessary translations for the different locales.
- Save the changes and test the form to ensure the issue is resolved.
In this case, the en-us locale translations were not added, leading to the issue.
By adding the missing locale-specific translations to the custom fields, you can resolve the issue of duplicate values appearing in the form. This solution involves navigating to the custom field settings, adding the necessary translations for the problematic locale, and saving the changes.
Can I add translations for multiple locales at once?
Yes, you can add translations for multiple locales at once by clicking on the different languages used for the fields in the "Field Options" section.