Overview

You might want to customize the text sent to customers in the NPS survey. However, the default text is fixed and cannot be changed directly. This article provides a workaround using an Email Notification step in a Trigger or Monitor.

Solution

1. It is not possible to directly change the default text sent in customer satisfaction surveys.
2. However, a similar result can be achieved by using an Email Notification step in a Trigger or Monitor. Here is an article that explains how to do this: Sending Custom Satisfaction Survey Using a Different Language.
3. Placeholders can be used in the notification text for customization. Here is an article that explains how to use placeholders: Placeholders for Customizing Email Templates, Macros, and Notifications.

Summary

While the default text for NPS tools cannot be directly changed, a workaround using an Email Notification step in a Trigger or Monitor can be used. Placeholders can also be used for further customization.

FAQ

1. Can the default text for NPS tools be directly changed?
   No, the default text is fixed and cannot be directly changed.
2. How can I customize the text sent to customers about NPS tools?
   You can use an Email Notification step in a Trigger or Monitor. You can also use placeholders for further customization.