Overview

A customer was interested in restoring a full dump of his Kayako in a read-only environment after the expiration of his license. He wanted to access the tickets for consultation even after the grace period of 1 year post license expiration. 

Solution

The restoration of a full dump of Kayako data in a consultation-only environment after the license expiration is indeed possible, but it comes with a cost. The Professional Services team at Kayako can provide this service. The minimum contract value for Professional Services is $9,900, regardless of the size of the task. If the customer agrees to this cost, the Professional Services team can proceed with the restoration.

FAQ

Q1: Can I restore my Kayako license data after the expiration of the license?
A: Yes, it is possible to restore your Kayako license data after the expiration of the license through the Professional Services team at Kayako.

Q2: What is the cost associated with restoring Kayako license data post-expiration?
A: The minimum contract value for such a service provided by the Professional Services team at Kayako is $9,900.

Q3: Can I access the tickets for consultation even after the grace period of 1 year post license expiration?
A: Yes, you can access the tickets for consultation even after the grace period of 1 year post license expiration, but this service comes with a cost.