Overview

The issue pertains to incorrect or blank data appearing in custom reports generated from Kayako. Specifically, the report may contain erroneous or empty information in the custom fields. The root cause of this problem is the absence of English translations for the custom field options.

This was considered an issue and fixed by our Development Team, however, existing reports will need manual corrective actions, as described below.

<supportagent> https://github.com/trilogy-group/eng-maintenance/issues/8359 </supportagent>

Solution

To rectify the issue of incorrect data in custom reports in Kayako, follow these steps:

1. Identify the custom field options that are not translated.
2. Update these options with their respective translations.
   
3. Regenerate the report.

After following these steps, the data should be correctly displayed in the report.

Summary

Incorrect data in custom reports in Kayako can be caused by the lack of English translations for custom field options. Updating these options with their English translations and regenerating the report should resolve the issue.

FAQ

1. What causes incorrect data in custom reports in Kayako?
   The lack of English translations for custom field options can cause incorrect data in custom reports.
2. How can I fix incorrect data in custom reports in Kayako?
   Identify the non-English custom field dropdown options, update them with their English translations, and regenerate the report.
3. What should I do if the data is still incorrect after updating the translations and regenerating the report?
   If the issue persists, it's recommended to contact Kayako support for further assistance.