This article provides information on the maximum number of limits that you can add for custom conversation Types.
- There is a global limit of 100 on the number of custom conversation Types that can be added on a single Kayako instance.
- This includes cascaded categories e.g., Main Category/Sub Category 1/Subcategory 2 is counted as 3 custom additions.
See below to get a clear picture.
- If you attempt to go beyond 100 Types an error comes out below:
You can not link more than 100 options to a field.