The new Kayako is cloud-only.
When designing the new platform, this was one of the heaviest decisions we faced. What it came down to in the end were a handful of significant advantages to the cloud that on-premise could not offer.
- We can deliver exciting updates and features as soon as they are available.
- We can deploy bug fixes instantly, instead of in big, quarterly package releases.
- We can leverage new, modern web technologies to provide smoother user experiences and advanced features (such as advanced reporting, big data infrastructure, and real-time interfaces).
- Our customers do not have to handle upgrades and server maintenance or worry about scalability and performance challenges as their businesses grow.
All that said, if an on-premise solution is a requirement, refer to Continuing Support for Kayako Download.