Overview
If you're seeking an efficient solution for migrating data to Kayako, consider the automated service Help Desk Migration. This tool enables you to transfer all your records with ease, even if you're not tech-savvy.
For a comprehensive understanding of the Help Desk Migration service and its functionality, please refer to this article, which provides detailed information on the process.
Information
Supported platforms
Help Desk Migration service helps to migrate data to Kayako from over 70 different help desk, service desk, ITSM, and PSA systems. So, you can quickly transfer your data to Kayako from platforms like:
- Zendesk
- Freshdesk
- Salesforce Service Cloud
- Freshservice
- Help Scout
- Jira Service Management
- Intercom
- Manage Engine
- SolarWinds Service Desk
- Zoho Desk
- HubSpot Service Hub
- Liveagent
- Gorgias
In case your previous help desk doesn’t have an API, or if you don’t have access to it, Help Desk Migration service can import data from CSV (Excel), XML or JSON to Kayako.
Supported Records
With Help Desk Migration, you can transfer your existing data to Kayako quickly and efficiently. This service typically allows you to migrate various types of records, depending on your source help desk:
- Conversations
- Agents
- Users
- Teams
- Organizations
- Notes
- Attachments
- Tags
- Custom fields
Additionally, Help Desk Migration supports the transfer of knowledge base content:
- Categories
- Sections
- Articles
The service includes a user-friendly Migration Wizard that streamlines the data transfer process. This tool allows you to:
- Select and map the records you need to migrate, including both default and custom fields.
- Create new custom fields directly within the wizard if needed.
- Preserve all relationships and connections between tickets, contacts, attachments, and other data elements.
Estimate your migration
To estimate the cost of your migration and gain a clear understanding of the process, we recommend setting up a Free Demo with Help Desk Migration. This demo will provide you with a tailored cost estimate based on your specific needs, insight into the migration process, and an opportunity to evaluate the service before committing.
Free Demo Migration
The migration process is designed to be safe and transparent. Help Desk Migration offers a Free Demo Migration, which takes about 5 minutes to complete. During this demo, the service transfers approximately 20 random conversations and articles from your source platform to Kayako, including all related data such as contacts, staff, and attachments. This allows you to preview how your data will appear in Kayako after the full migration.
Start Free Demo Migration to Kayako
You can repeat the Free Demo as many times as needed to fine-tune the settings. Additionally, you have the option to run a custom demo with up to 20 handpicked ticket and article IDs, enabling you to evaluate specific records of your choice.
Help Desk Migration prioritizes data security, utilizing AWS infrastructure, data processing agreements, payment security measures, HIPAA compliance, SLA, SSO, 2FA, RBAC, and session management. For more details, please refer to their Security Policy section.
If you have specific migration requirements or questions, don't hesitate to contact the Help Desk Migration team directly at contact@help-desk-migration.com or through the online chat available on the Help Desk Migrations Portal.
User Data Import Options
Some of the options to import user accounts in Kayako are mentioned below:
- You can mass add users account in Kayako using our Mass Import API as mentioned in our Developer's Portal.
- You can export your users from JIRA in a Google Sheet and then using Zapier application; and you can add the users in Kayako. Please refer to our article Google Sheets + Kayako Integrations link for more information.