Overview

If you are looking for the most convenient tool to migrate data to Kayako, you can use an automated service Help Desk Migration. This tool allows transferring all your records without programming skills necessary.

This article provides detail about the Help Desk Migration service and how it works.

Information

Supported platforms

Help Desk Migration service helps to migrate data to Kayako from over 300 different help desks. So, you can quickly transfer your data to Kayako from these systems:

• Zendesk
• Freshdesk
• Desk.com
• Freshservice
• Help Scout
• JIRA Service Desk
• Groove
• Manage Engine
• Samanage
• Zoho Desk
• Parature
• Liveagent
• Helpshift
• ~300 other systems

In case your old help desk doesn’t have API, or you don’t have access to it, Help Desk Migration service can migrate data from CSV(Excel), XML or JSON to Kayako.

Supported Records

Don’t worry about your Records. The service will transfer all the existing data to Kayako in the blink of an eye:

• Cases
• Staff
• Contacts
• Notes
• Teams
• Attachments
• Custom fields

Moreover, Knowledgebase migration is also supported:

• Categories
• Sections
• Articles

Help Desk Migration has a simple Migration Wizard where you can select and map (even Custom fields) Records you need to migrate.

Estimate your migration

Help Desk Migration service allows you to estimate the cost of your future migration. For more details regarding its pricing, please be sure to visit our Data migration price calculator site.

Free Demo Migration

The whole process of migration is safe and sound. With the help of Free Demo Migration, you can move a limited number of Records before paying a penny. During this procedure the service migrates a limited number of Tickets (~20) with all relations (Contacts, Staff, Attachments, etc.), so, you will be able to investigate how your data will look in Kayako after the migration.

Start Free Demo Migration to Kayako

Help Desk Migration provides a high level of security. You can find more information about that in their Security Policy section.

If you have special migration requirements, you can contact the Help Desk Migration service directly via contact@help-desk-migration.com or the online chat on the Portal for Help Desk  Migrations.

User Data Import Options

Some of the options to import user accounts in Kayako are mentioned below:

1. You can mass add users account in Kayako using our Mass Import API as mentioned in our s portal developers portal
2. You can export your users from JIRA in a Google Sheet and then using Zapier application;and you can add the users in Kayako. Please refer to our article Google Sheets + Kayako Integrations link for more information