In case the sound notification does not work on your machine (e.g., Linux), there is a valid workaround to receive sound notifications using a Chrome web browser with a notification plug-in.
In this case, Checker Plus for Gmail is used. This article provides the steps to install a notification plug-in.
[NOTE: Safari doesn't currently support Kayako desktop notifications. You'll have better luck with Chrome, Firefox, or Edge].
- Use or create a Gmail address.
- Setup a trigger rule
- Move over to the Kayako admin area and set up a trigger rule for the required events and make the delivery notification emails direct to your mailbox. Find out more about creating a trigger rule in the article - Creating automation with triggers and monitors
- Add Gmail browser extension - Checker Plus for Gmail. It does not only offer audio and desktop notifications but functions even when the Gmail window is closed. This makes it a handy tool for keeping track of new messages with the help of a sound notification.
Create a new conversation assigned to you and wait for the sound notification.