This article provides the steps to receive a sound notification.
[NOTE: Safari doesn't currently support Kayako desktop notifications. You'll have better luck with Chrome, Firefox, or Edge]
The notification center is built into the agent area toolbar, right next to the profile menu. Follow the steps below:
- Click on the bell to pull down a list of recent notifications.
- Click on any of them and it will take you to the conversation to which they are related.
- You can also click the gear icon to bring up the notification settings screen.
- Click Save changes.
Create a new conversation assigned to you and wait for the sound notification. In case the notification sound set up do not work, please review Sound Notifications Not Working