Overview

Sometimes a situation will arise where you need to remove a user account. Kayako does have a delete user feature, but it is important to understand the consequences of using it. 

When you delete a user, it not only permanently removes them from your Kayako, but deleting a user also irretrievably deletes any conversation for which they were the requester. 

That said, this article will walk you through the process of removing a user account from your Kayako. 

Process

IMPORTANT: Remember, when you delete a user, all their profile information and conversation history will be lost forever, and its tickets will be removed as well. If you are not sure you are ready to delete a user permanently, you can disable them instead. Once deleted, we cannot recover user accounts nor their affiliated conversations.

Note: To delete a user in Kayako, you will need an administrator account with the 'Delete users and organizations' permission.

To delete a user account, follow the steps below:

1. Sign in to the agent area.
2. Search for the user you want to delete.
3. From the user menu, click Delete User.
   
   
   
   
4. Read the warnings very carefully to make sure you are ready to destroy this user's data and their conversations. 
5. When you are sure, click the Delete User button to remove them from your Kayako.