Unlike traditional helpdesks, Kayako lets your team be proactive and provides ways to communicate with your customers that's as natural as using the messaging and email apps you're already used to.
It's now easier than ever to proactively start conversations with your customers over email and Twitter.
Just click the 'new conversation' button. You can start typing a message or note straight away.
When you're ready to send, you can search for existing customers - or create a new user with just their email address in a tap.
What do you think? Share your thoughts - start a conversation now.