As a Kayako customer, you have the option to update your billing and payment information through the user interface in the administration area. To avoid service disruption due to failed renewals, we highly recommend adding a valid credit card on the system. This article guides you through the process of updating your billing and payment details.
- Click on the gear icon to open the admin area.
- Under the ACCOUNT section, click Account (or Plan, if you are a trial customer).
Please, note that the screenshot below is from a trial account.
- Beneath the Plan Information, under the Billing Information section, add or update your details.
- Under the Billing Information section, go to the Payment Details section and add a credit card.
Once you add your credit card, the system can automatically charge your card when the annual or monthly renewal date arrives.