This KB article will guide you through the process of updating the billing and payment details.
- From the admin area of Kayako, click Account (or Plans, if you're a trial customer) at the bottom of the sidebar.
- Beneath the plan information, you'll see the Billing Information section. Here you can add or update your billing information and card details.
- The system will automatically charge your card either once a year or once a month, depending on which payment plan you've selected.
Note: Our support team can't take customers' payment details over a call, chat, or email, so it's important to keep them up-to-date here.