This KB article will outline how to add seats or change your Kayako plan to a different tier.
- From the admin area of Kayako, click Plans at the bottom of the sidebar.
- From here, you can adjust the number of seats and the level of your plan, as well as your billing and payment details.
- If you reduce the number of seats on your Kayako plan, you will need to disable any agents in excess of your new allowance, before you make the change.
Note: When you reduce seats or move from an annual to a monthly payment plan, there is no credit or refund for payments you've made earlier.