The article details the process to create new brands in Kayako from a single agent area.
Kayako Growth, Scale or Enterprise plan.
If you are unfamiliar with how brands work in Kayako, have a look at our introduction to brands article for details on what they consist of and how to get started customizing them.
In this article, we will quickly walk you through the process of creating a new brand.
Adding a new brand
The process of creating a new brand is swift. As soon as you add the new brand, you can start fleshing out all of its different elements so you can begin supporting customers with it.
Note: To create a new brand in Kayako, you will need an administrator account with the 'Manage brands' permission.
To add a new brand:
Sign in to the admin area.
Click on Brands in the sidebar.
Click the Create a new Brand button in the upper-right.
Enter the name for your new brand.
Select a default language.
In the Domain field, type the subdomain you would like to use for the brand's Help Center.
Note: Kayako will automatically check and tell you if the subdomain you want is available.
If your domain is available, click the Save button to create your new brand.
One email address for multiple brands
You will notice it is not possible to use the same email address on various brands. In such a scenario, you can create an alias for your support account in Office365.
So you may have one brand using
email@example.com and another using
firstname.lastname@example.org (which is just an alias for support).
Using the alias for email channels should not cause any problem like double tickets when parsing incoming emails.
Verify by sending some test emails to both addresses.