One of the most fundamental differences between Kayako Classic and the new Kayako platform is your options for automation. This article shares a video that explains the new options that will help you automate in more powerful ways.
The automation capabilities of Kayako Classic were all buried within different product areas. In the new platform of Kayako, we have not only distilled that power into a set of centralized automation features, but we have also radically expanded the types of automation.
Watch the video below to learn about the new automation system, as we introduce it and walk you through a few examples of automatons.
If you experience issues with video playback, access it through this linked video link.