The usage of emojis in Kayako differs per operating system. You can use shortcuts or add-ons to open emoji window on the Agent Portal, add it to your Help Center articles and comments.
This article guides you on how to access emojis in Kayako depending on your operating system
For the Mac Platform:
Use the shortcut key to access emoji:
For a Windows Machine:
- Download the emoji keyboard browser extension from each of the browser types below:
- Copy the emoji from the Add-on and paste it within Kayako reply box to send it to the customer