The article lists the new addition and corrections to Kayako via updates for the week 2017-06-05 to 2017-06-12.
- New Kayako Messenger
No matter where your customers need support – and no matter when they look for it – the new Kayako Messenger is a better way to provide live support and convert visitors into customers in real-time.
Find out about the new Kayako Messenger
Fixes and improvements
- Speed improvements - sending messages is now even quicker.
- Fixed a bug that prevented customers from connecting their Facebook pages.
- Fixed a bug in automation to fire when 'changed to/from' selections change from null.
- Fixed a bug that would un-focus the reply box when changing reply channels.
- Fixed a bug that reset SLA timers after closing a conversation.
- Fixed an issue where the brands' list would display a maximum of 10 at a time.