Overview

The article lists the new addition and corrections to Kayako via updates for the week 2017-06-19 to 2017-07-10.

Information

Refer below to for details on new features and improvements.

Free Plan
- We created a Free plan for Kayako to allow smaller teams who are just getting started access to some of the best parts of the Kayako product experience.
- Our Free plan helps you have easy and personal real-time conversations with your customers via Kayako Messenger.
- Find out more about all of Kayako’s new pricing plans.
New SLA Timers in Agent Area
- We made an update to the way your SLAs are displayed in Kayako. We did this so that when you’re helping your customers under an SLA, you can better gauge your progress and keep productivity at an all-time high.
- We have updated the way SLAs display in Kayako to give you the information you need when you need it.
- In the top bar of your Kayako account, you’ll now see a live timer that counts down the time left to the next SLA event, with more information about past and future events under a dropdown.

Improvements
- Added avatars to team directory.
- Improved some font details in the agent reply area.
- Refreshed the design on the conversation status icons.
- Made some improvements to the design of active conversations.
- Added .mib to the list of allowable filetypes for Help Center article attachments.
- Adjusted session timeout limits.
Fixes
- Made minor fixes to attachments and tags.
- Fixed a bug related to character limits in brand subdomains.
- Fixed a bug causing occasional reset when using {CTRL, CMD}+Enter to submit a reply.
- Resolved an issue where some customer journeys incorrectly displayed as empty.
- Fixed an issue that caused empty conversation views.
- Fixed error when creating new conversations.
- Fixed bug with connecting new Facebook accounts