Overview

This article is part of a weekly series where we document the latest updates in Kayako. Read this article to find out what has changed in the weeks 2016-11-21 and 2016-11-28.

Information

Fixes and improvements

• We have made the spam filtering in Kayako a little more lenient, as some of you were having problems with legitimate email being suspended. Let us know how you get on.
• Improved cross-site request forgery protection in the Help Center, making it more secure.
• Added a last_active_at property to users in the API, so you can query for when any user was last active in Kayako.
• Regardless of your Kayako plan, you can now toggle whether SLAs are active for the Pending status. Previously, this was only available to customers on the Enterprise plan.
• Fixed some issues in the Help Center customization area in Internet Explorer.
• Fixed a problem that prevented users from entering their password again after a login failure in the Help Center.
• Relative times ('a day ago' and 'yesterday') will now live-increment.
• Security fixes.