Overview

This article is part of a weekly series where we document the latest updates in Kayako. Read this article to find out what has changed in the weeks 2016-11-21 and 2016-11-28.

Information

Happy Holidays from Kayako

Here's our annual customer service themed greetings card, with best wishes from the Kayako team.

What's New?

Assign-to-me shortcut

Something we are focused on doing is helping your team do more in less time, so they can focus on having better, more valuable conversations with your customers.

You will now find a little Assign to me shortcut in the reply area of a conversation, so you can quickly put your name on a conversation while replying.

Easier to use team management

We have reworked the team management interface to make it easier to read, use and manage team members.

Inbox conversations count badge

There is a new count badge on the conversations icon. This is the number of conversations that are in the Inbox view (i.e. the number of conversations that are open and assigned to you, assigned to your teams or unassigned), so you can keep an eye on what needs your attention.

Speed and performance improvements ⚡️

We are always working on making Kayako faster for your team and your customers. In the last few weeks, we have made big strides and have halved the time it takes for your team to perform common actions in the agent area.

Fixes and improvements

• Kayako will automatically scroll you to the start of the latest message in a conversation (useful when you receive one of those epic ten-pages).
• A pretty new login page for your team.
• Trashed conversations will no longer appear in search results.

DISCLAIMER: The personal contact information in this article is fictitious and is purely meant for instructional purposes.