This article is part of a weekly series where we document the latest updates in Kayako. Read this article to find out what has changed in week 2016-10-09.
Preview image attachments
Clicking on image attachment thumbnails in conversations will now load images in a viewer in Kayako, without you having to download and open the file.
Keyboard shortcuts ⌨️
We have supercharged the agent area with keyboard shortcuts, so you can fly through Kayako and get more done in less time. Press the '?' key on your keyboard (SHIFT + /) to see the shortcuts you can use, and let us know how you get on with them and suggest further enhancements.
Fixes and improvements
- Fixed a problem where if one of your 'case views' referenced a custom 'case field' which no longer exists, the 'case view' would not load.
- A few bug fixes we managed to catch early.
DISCLAIMER: The personal contact information in this article is fictitious and is purely meant for instructional purposes.