Overview

This article is part of a weekly series where we document the latest updates in Kayako. Read this article to find out what has changed in week 2016-08-22.

Information

What's New?

• If you have a custom domain tied to your Kayako account, when visiting the Agent area you will now be automatically redirected to {company}.kayako.com/agent. This removes a lot of problems when plugging in Facebook and Twitter channels.
• It is now faster to create and edit users. While editing a user's role, we will now automatically select a default value for "case access."
• Pasting blocks of code in a reply to customers will now format correctly.

Fixes and improvements

• Triggers set to fire when a new case is created are working properly again.
• Fixed an issue where tags were not autocompleting when adding them to cases.
• Autocomplete when adding 'CC' recipients to a case reply now work again.
• Fonts now load properly when using Firefox in Windows to view Kayako.
• Better errors for uploading a file type that is not allowed.
• If you disable a mailbox, it will no longer appear when you are replying to a customer.
• Fixed an issue where it was possible to disable a 'default language' from the admin area.
• Admins can no longer update the email identities of any user that is an owner.
• Fixed a problem where sometimes metrics were returning incorrect negative values in insights.
• Fixed an issue where sometimes changing your 'language settings' would cause 'case field' values to disappear.
• Fixed an issue where sometimes the SLA performance for agents in insights did not load anything.
• Setting your 'default timezone' to IST now works correctly.
• If you try to send replies when your Kayako license has expired, you will receive a better notification telling you what to do next.
• Fixed an issue where some Messenger chats were not coming through to online agents.
• Deleting a brand works again.
• Setting an endpoint to send a FORM type payload will now send it as FORM, not JSON.
• Improved performance so updating a case is faster.
• If you try to delete an object like a 'case field' in the admin area, you will be prompted to confirm before we proceed.
• Macros with complicated menu trees now display more gracefully.
• When creating a new domain, Kayako will wait a little longer before nagging you that a domain name is/is not available, to give you time to type.
• In Kayako Desktop, you will now see when someone on the other side of the chat is typing.