Overview
This article is part of a weekly series where we document the latest updates in Kayako. Read this article to find out what has changed in week 2016-08-22.
Information
What's New?
- If you have a custom domain tied to your Kayako account, when visiting the Agent area you will now be automatically redirected to {company}.kayako.com/agent. This removes a lot of problems when plugging in Facebook and Twitter channels.
- It is now faster to create and edit users. While editing a user's role, we will now automatically select a default value for "case access."
- Pasting blocks of code in a reply to customers will now format correctly.
Fixes and improvements
- Triggers set to fire when a new case is created are working properly again.
- Fixed an issue where tags were not autocompleting when adding them to cases.
- Autocomplete when adding 'CC' recipients to a case reply now work again.
- Fonts now load properly when using Firefox in Windows to view Kayako.
- Better errors for uploading a file type that is not allowed.
- If you disable a mailbox, it will no longer appear when you are replying to a customer.
- Fixed an issue where it was possible to disable a 'default language' from the admin area.
- Admins can no longer update the email identities of any user that is an owner.
- Fixed a problem where sometimes metrics were returning incorrect negative values in insights.
- Fixed an issue where sometimes changing your 'language settings' would cause 'case field' values to disappear.
- Fixed an issue where sometimes the SLA performance for agents in insights did not load anything.
- Setting your 'default timezone' to IST now works correctly.
- If you try to send replies when your Kayako license has expired, you will receive a better notification telling you what to do next.
- Fixed an issue where some Messenger chats were not coming through to online agents.
- Deleting a brand works again.
- Setting an endpoint to send a FORM type payload will now send it as FORM, not JSON.
- Improved performance so updating a case is faster.
- If you try to delete an object like a 'case field' in the admin area, you will be prompted to confirm before we proceed.
- Macros with complicated menu trees now display more gracefully.
- When creating a new domain, Kayako will wait a little longer before nagging you that a domain name is/is not available, to give you time to type.
- In Kayako Desktop, you will now see when someone on the other side of the chat is typing.