This article provides information on the new feature of hosting Kayako accounts within the European Economic Area (EEA).
Some businesses in regulated industries like healthcare and finance are required by data protection and privacy laws to host customer data inside the EEA.
Available as part of our Growth and Enterprise plans, our European data center ensures that all account data hosting, backups, and processing are all contained within the EEA. Our data center (located in Frankfurt, Germany) meets rigorous compliance standards and ensures the same high level of security, reliability, and availability as we achieve with our US-based data center.
For more information on locating your Kayako account within Europe, you can start a conversation.