Overview
This article is part of a weekly series where we document the latest updates in Kayako. Read this article to find out what has changed for this week.
Information
What's New?
- Case views can now show you information from custom fields.
- When adding team members, you can now see all roles and teams if you have a particularly long list.
- You can filter by channels (such as email, Twitter) when looking at the "messages received" graph in Insights.
- If another person viewing a case makes a few edits in succession, we will now group all of those update events into one notification, rather than listing them multiple times.
Fixes and improvements
- We have made a number of improvements to what 'Collaborators' experience when they login to the agent area, with clearer indications of what they can and cannot update.
- After adding a note with an attachment, you can now view and download that attachment.
- The {{case.assignee.name}} and {{post.contents}} placeholders are back in action. Refer Understanding How Placeholders Work.
- Fixed an issue where setting case access permissions for collaborators was not working properly.
- Fixed an issue where apostrophes and quotation marks were not displaying properly in cases.
- Notification emails triggered by automation will now be sent from your default mailbox (unless a better corresponding mailbox is not available for a case).
- The "+" button now only opens on click.
- More fixes for Internet Explorer.
DISCLAIMER: The personal contact information in this article is fictitious and is purely meant for instructional purposes.