The support email address provided by Kayako follows the format below:
By default, this email address is configured in Kayako to send and receive emails so that support teams can immediately start communicating with customers with no setup required.
In many cases, however, having just one support email is not an efficient solution especially for companies with multiple departments that prefer to manage their emails separately. Some companies also prefer to continue using their own support emails with their company domains (
support@[company].com) in communicating with their customers.
This article explains how you can integrate more support emails with Kayako.
As we have mentioned, when you get started with Kayako, you start with a default support email address –
support@[yourcompany].kayako.com – which you can start using right away.
Any email that arrives at that address is automatically converted into a new conversation or added to an existing conversation. With no setup required, you can start sending and receiving support emails from that address right away.
But what if you want to use different addresses for sales or billing? Or, what if you're going to use email addresses from your own domain? With a little setup, Kayako can handle all that, too.
To add multiple email addresses to your Kayako, you have two paths available:
- You can use your
@[yourcompany].kayako.comdomain and spin up as many additional email addresses as you like.
- You can forward emails from your external domain (i.e.,
support@[yourcompany].com) into Kayako, then set up spam protection with SPF and DKIM, and finally follow the instructions below to add the address to your Kayako. This requires a little bit of extra setup but it will let you send and receive messages using your external email addresses from within Kayako.
To add email addresses in Kayako, you will need an administrator account with the 'Manage channels' permission.
- Sign in to Kayako and navigate to the Settings Menu > Administration.
Under the Channels section, click on Email.
Click on the New Address button.
Enter the new email address where you want to send and receive messages from.
Remember, if you are adding an external email address, you need to set it to forward to your default Kayako address,
Select the brand from the drop-down menu.
To learn more about brands, check out our solution article about managing multiple brands.
Once you have your email address integrated, you can start managing your support email addresses.