Delivering quick and personal support is much easier when you don't have to be at your desk to do it. Kayako's mobile apps let you review and respond to conversations from your phone or tablet. Kayako apps are free and available for both iOS and Android devices.
Read on for an introduction to the main features and settings of the Kayako Android and iOS apps.
All names, company information, and scenarios displayed in the images and examples in this article are fictional and are used for training purposes only.
The Kayako mobile app is designed to give you quick access to all of your conversations.
Work on your conversations.
You can reply to, update, and delete conversations, in order to provide timely customer support, even when you're away from your computer.
The same view on the palm of your hands.
You'll find all of the same views and conversations you're used to seeing the browser.
Tap on a view to see its list of conversations, and tap on a conversation to open it up.
You can catch up on the conversation's history, send a reply, post a private note, apply macros, or update any of the normal conversation properties from the sidebar.
Modify your app settings.
Back out in the inbox, the gear icon will take you to the app's settings where you can modify your notification settings, sign out of the app, or reach out to Kayako Support.