You may want to allow your customers to comment on your Help Center articles. Or sometimes, you may prefer to turn off commenting on specific articles.
This article will guide you through the process of enabling or disabling commenting on articles in the Help Center portal.
To edit an article, you will need an account (agent or admin) with the "Create and edit articles" permission.
To enable or disable commenting on existing articles:
Sign in to Kayako and access the agent area.
Click the Help Center icon from the sidebar menu.
Find and click the article you want to change or edit.
Click the Edit article button.
- Check/uncheck the box next to "Allow comments" to enable or disable the function.
NOTE: When creating new articles, this tick box is checked by default. Uncheck it if you wish to disable the commenting option.
- Click Update to save the changes.