A customer might encounter an issue where the screen is stuck, or the process does not complete while signing-up for a free trial. This article provides instructions on how to resolve this issue.
Usually, when this issue occurs, the customer may attempt to access the instance and receive the message that that domain doesn't exist yet. This message indicates that the sign-up process was not completed.
Root Cause Analysis
The failure of the sign-up process to complete is likely due to an issue with your browser. Browser-related issues are typically caused by a damaged browser cache or history files. Your browser keeps a record of all the websites you visit and stores it in its history file. Internet browser cache, on the other hand, acts as a roadmap for all the web sites you visit. It saves copies of these sites locally on your computer so that the web sites load faster the next time you visit them.
Over time, these files can get damaged and may need to be cleared or deleted. Additionally, after some time, these files can eat up the data storage space on your device.
To resolve this issue, the customer needs to restart the sign-up process again, using one of the following two methods:
Using Incognito Mode
- Open the browser in "incognito mode."
- Go to https://www.kayako.com/free-trial.
- Follow the onscreen prompts to complete the free trial sign-up.
- Once completed, try to access the instance.
Clearing Cache and History
If the problem persists even while on "incognito mode," clear your browser cache and history files. Click the links below for instructions on how to clear your browser cache and cookies for popular browsers.
If you are using a browser other than the ones listed above, you can conduct a Google search for the correct steps or consult the browser manufacturer for assistance.