Overview
The Kayako (TNK) 5.2.21 release fixes six (6) issues that have been previously reported. Read through the following section to learn what these issues are.
Fixed Issues
|
Reference ID |
Issue Description |
|
KAYAKO-15428 |
Sort order of Brand names is not displayed in alphabetical order. |
|
KAYAKO-17639 |
Extra line spacing is added after posting ticket replies and notes. |
|
KAYAKO-18383 |
Helpcenter Conversation sort order is incorrect. |
|
KAYAKO-20364 |
Quotes and double quotes are rendered as HTML entities from the agent area side. |
|
KAYAKO-5625 |
Messenger replies to conversations in 'Custom' status revert the conversation to 'Open' status. |
|
KAYAKO-8971 |
Clicking on a pinned conversation note doesn't bring you to that note. Instead, it takes you to the last case posted. |
- There is no additional action required by customers. The upgrade is done in the backend.
- Find out more about our product at the Kayako page.