When you go to your Kayako instance and enable the messenger widget, upon reloading the page and going to the browser console, you might see the error that reads TypeError: Cannot read property 'url' of undefined.
The same behavior can be reproduced on those external websites where the messenger code was added.
This article explains why this error appears and how to fix it.
The error is caused due to the missing privacy URL in the admin area. You need to add a privacy URL to prevent this error from appearing.
- Go to your Admin Console.
- Register: Displays in the registration form.