Your personal information (email address, name, etc.) may have been used by someone else (not authorized) to create an account in Kayako and you'd like it to be removed from Kayako's database, this article will guide you on the process.
Kayako is a helpdesk software that allows companies to interact with their users or clients across live chat, email, Facebook, and Twitter.
The first time someone contacts the support team of a company that uses Kayako via the channels mentioned above, Kayako will automatically create a customer user account for them. If you suspect that your personal information such as your email address was used by someone else, you need to contact the support team of the company that owns the Kayako helpdesk instance.
If the helpdesk in question is Support.kayako.com, then please contact the Kayako support team as this helpdesk is managed by our team.
Follow these steps:
- Click the Submit a ticket button at the top or at the bottom of this page or click this submit a request link. If you already have an open ticket for this issue, please proceed to step 2.
- In your ticket, please provide a short description of your request and the email address that was used to create the account.
If the helpdesk in question is other than Support.kayako.com, then you need to contact the support team of the company who owns it by:
- Visiting their Help Center (typically, the Help Center's URL is https://companydomain.kayako.com) to submit a ticket to their support team. From the Help Center, look for the 'Start a conversation' or 'Submit a ticket' link which will lead you to a form to submit your request.
- Or, you can also send an email directly to their support team. The default email address of a Kayako helpdesk follows a single pattern which is firstname.lastname@example.org. Just replace "companydomain" with the actual company name of the Kayako customer. Or, if you received a notification email from them, you can use the sending email address from that message to contact the support team.
NOTE: We do not have access to our customer's instance or helpdesk and only their administrator can remove the user account from the database which is why we are directing you to their support team for assistance.