After setting up a new Kayako Subscription, you may notice that your default or primary email address is set to Unverified even when you have finished the verification process by clicking on the activation link sent through email.
Currently, there is a known issue for newly created instances where the default email is set to unverified. Resolving this requires manual intervention by Kayako Support. If you are facing this issue, please raise a support ticket.
Use the Product Requests Fulfilment page to Enable and verify Primary Email Address for the customer. Enter the customer's app domain, e.g. instancename.kayako.com, and press the Create button to generate the request for SaaS Ops to complete. Notify the customer after receiving confirmation from SaaS Ops that the request has been completed.
After the Kayako Support agent confirms the resolution, your primary/default email address should now be verified.