Overview

Even though the upload functionality is working for most users, some agents or customers might report not being able to upload attachments to Kayako.

Information

As only a certain number of users is affected, it is likely a client-side issue and it is recommended to try using a different browser.

If this is only affecting Chromium-based browsers such as Chrome and Edge, a workaround would be using Firefox or IE.

To resolve the issue with the affected browsers kindly contact your IT team for further assistance. Below are some helpful articles regarding issues with Chrome.

• Reset Chrome settings to default
  
  • On several Google forums, it is advised to reset all of the Chrome settings.
• Fix Chrome if it crashes: Open the page in another browser
  
  • In this Google solution article, it is explained that if the website works correctly on a different browser but not on Chrome, the following steps should be followed:
    • Uninstall and reinstall Chrome. 
    • Uninstall and reinstall extensions. 
    • Fix hardware acceleration issues.
• Problem: Upload content does not work in Google Chrome
  
  • In this article, it was explained that the issue was being caused due to the Local Group Policy settings, which disables the user from uploading content through Google Chrome.