You require assistance to change the way in which you are billed for your Kayako instance, by enabling or disabling Auto-Pay.
If you wish that Auto-Pay is enabled or disabled for your account, please raise a Support ticket with the following information:
- The name of your Kayako instance; e.g.: "example.kayako.com"
- The relevant details for your request; i.e.: whether you would like to enable or disable Auto-Pay, and any related queries.
Please ensure that your request comes from an account that can be validated against your billing information so that it is addressed in a timely manner.
- Copy of recent invoice
- Billing email address and mailing address registered on the account