Please Select a Category
Automations
- Managing Deletion of Conversations in Kayako for GDPR Compliance
- Customizing Text Sent in Customer Satisfaction Surveys (NPS)
- Configuring Tickets to Reopen on a Specified Follow-Up Date
- Some of the Triggers to Stop Spam Are Not Working
- Why Messages Are Getting Assigned Automatically
- Preventing Non-Administrative Users From Changing Assignments
Brands
- How to be Logged in to Two Brands at the Same Time?
- Configuring Your Kayako Website to Be Accessible with and without 'www'
- Troubleshooting the "Not Secure" Error When Loading Some Pages in Kayako
- Handling SSL Certificate Issue
- Changing the Privacy Policy Consent Link
- Configuring Custom Domain and SSL Certificate for Your Brand
Channels (Email)
- Emails Sent From MS Teams Are Not Logged in Kayako
- Messages are Bounced Instead of Being Delivered
- CC Value Results in Error 400 (Parameter: ‘channel_options’; ‘FIELD_INVALID’) When Adding a New Conversation
- 404 Not Found Error When Clicking On Verification Link After Adding An Email Address
- Resending Verification Email
- Email Messages Are Bouncing and Being Rejected Due to Mailbox Full
Channels (Messenger)
- "Please check you've filled everything correctly" When Attempting to Enable Messenger
- Addressing Line Break Parsing Issue in Kayako Messenger Customization
- Bypassing the Email Address Prompt When Starting a Messenger Conversation
- Configuring the Kayako Messenger
- Configuring Your Team's Availability in Messenger
- Customizing the Default Kayako Messenger Icon Image and Size
Channels (Social Media)
Conversations
- Incomplete Data Export from Kayako - Not All Conversations Are Present
- Adding Private Notes to Capture More Context
- Adding Tags to Users, Organizations, or Conversations
- Allowing Customers to Change Conversation Statuses
- Automatically Changing the Status of an Open Conversation to Pending
- Automatically Forwarding Conversations From Kayako to an External Email Address
Customer Accounts
- Checking Your Expiration Date, Balance and Past Invoices
- Getting Invoices Delivered to a Different Email Address
- Requesting Assistance Changing the Billing Information
- Requesting Assistance to Add a New Contact to Your Billing Account
- Requesting Assistance to Add a Credit or Debit Card to Your Account
- Request Removal of Credit Card Details
Email Templates & Placeholders
Forms & Fields
- Adding Custom Fields for Conversations, Users, and Organizations
- Building Forms for Different Conversation Types
- Configuring Cascading Select Custom Fields
- Configuring Regular Expression Fields
- Customize Button Missing from the Top of Your Kayako Help Page
- Editing or Modifying System Fields
Help Center (Advanced)
- Adding an Article With Attachment to the Help Center Through API
- Can Support Provide a Copy of All Help Center Articles in HTML Format?
- Customizing Your Help Center by Modifying the Templates
- Exporting Kayako Help Center Articles to a Document File
- Fixing the 'Cross-site Request Forgery' (CSRF) Error
- Help Center Template Placeholders
Help Center (Basic)
Inbox & Views
Infrastructure
- 502 Error when Accessing the Dashboard
- Changing Your Kayako Domain or Instance Name
- Data Retention for Discontinued or Deactivated Instances
- Exporting Kayako Data to Another Customer Support System
- Fixing the Error "Kayako Can't Get Real-Time Updates Because of Network Settings."
- Google Chrome Does Not Render Your Kayako Instance Correctly
Insights
Integrations
- Adding Kayako Conversation Overviews to Your Salesforce Page Layouts
- API Error ASSOCIATE_NOT_FOUND When Adding an Article with an Attachment Using the API
- Connecting Kayako to Other Apps with Zapier
- Connecting Kayako to Salesforce
- Enabling OAuth Access for Apps
- Enabling Salesforce to Send Event Notifications to Kayako
Localization
- Adding Translations for Customer-Facing Fields
- Adding Translations for Self-Service Content
- Changing a User's Preferred Language and Timezone
- Changing Kayako's Default Language and Time Settings
- Enabling Multiple Languages for Your Customers and Agents
- Forcing Language Localization in Messenger Added to a Website or App
Mobile Apps
- Adding a Conversation, User, or Organization in Kayako Android Mobile App
- Adding a Note to a Conversation in Kayako iOS Mobile App
- Adding a Private Note to a Conversation in Kayako Android Mobile App
- Kayako Mobile Apps for iOS and Android (discontinued)
- Managing Conversations via the Kayako Android Mobile App
- Managing Conversations via the Kayako iOS Mobile App
Notifications
- Adding File Attachments in Email Notifications
- Disabling or Modifying the Notification or Acknowledgment Email When a New Conversation Is Created
- Push Notifications Not Working on Android App
- Real-Time Notifications and Alerts to Your Browser, Mobile App, or Email
- Setting Notifications and Reminders Using Automation
Spam Messages (Suspended)
- Allowing Emails to Pass Through the Kayako Spam Filter
- Blocklisting the Email Address or Domain of the Sender
- Changing the Spam Filter Aggressiveness Settings in Kayako
- Not Receiving Emails or Messages (Suspended Messages)
- Preventing Spam Emails From Getting Created as Conversations in Kayako
- Resolving the "FROM_EMAIL_BANNED" Suspension Reason of the Suspended Message
Unified Search
User Management & Team Settings