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Advanced Configuration Questions

Check here for help with advanced configuration tasks.

  • Setting a Conversation On-hold with Timer
  • Clickable URL in Macro's Reply Text
  • Checking Meta Tags in Help Center Articles
  • Ticket Status Won't Change to Open If Agent Replies
  • Issue in Receiving Customers' Replies for Conversations via Email
  • Updating users to new Organization
  • Including the CC Email List in Automatic Replies with Placeholders in a Trigger
  • Checking Platform Status of Facebook
  • Finding Documentation for the Kayako API
  • Reports and KQL in Kayako Classic
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