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Automation

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Take work off your team's plate by mastering Kayako's powerful, versatile automation tools.

  • Creating Triggers for New Chat Notifications
  • Opening Chat Window with a Hyperlink
  • Configuring Survey Based on Number of Tickets and Time Period
  • Building Automation Conditions and Actions for Views, SLAs, and Reports
  • Building End-To-End Workflows with Automations
  • Using HTML Tags in Macros for Formatting
  • HTML Support for Macros in Android Application
  • Responding to Multiple Tickets with Same Response
  • Trigger Not Assigning New Conversations as Intended
  • Trigger Workaround for Creating Help Center Articles
  • Understanding Automation in Kayako
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