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Automation
Take work off your team's plate by mastering Kayako's powerful, versatile automation tools.
- Creating Triggers for New Chat Notifications
- Opening Chat Window with a Hyperlink
- Triggers are incorrectly sending notifications even for good ratings
- Configuring Survey Based on Number of Tickets and Time Period
- Building Automation Conditions and Actions for Views, SLAs, and Reports
- Building End-To-End Workflows with Automations
- Disabling the Acknowledgment Email When an Agent Initiates Conversation
- Using HTML Tags in Macros for Formatting
- HTML Support for Macros in Android Application
- Responding to Multiple Tickets with Same Response
- Trigger Not Assigning New Conversations To The Required User
- Trigger Workaround for Creating Help Center Articles
- Understanding Automation in Kayako