Kayako Classic
Conversations
Get help replying to, updating, viewing, and all-around improving your customer conversations.
- Changing the Open Status to Pending When Customers Reply to Conversations
- Error When Trying to Access an Inbox View: "Sorry, you don't have access to perform this action. Please ask for permissions from an admin."
- Deleting Emails From the Suspended Folder
- Deleting or Trashing Russian Spam Present in Your Inbox
- Custom Field Key Name Value
- Making a Field Mandatory in a Submission Form
- Using a Different Email Address to Respond to Customer Conversations
- Error When Downloading Attachments: "LICENSE_LIMIT_REACHED"
- Forwarding Emails from Kayako
- Messenger/Chat Button Missing
- Handling Duplicate Conversations
- Retrieving Conversations List from a Deleted Team
- Bounced Emails
- Accessing Emojis in Kayako
- Deleting an Organization Note via API
- Modifying or Removing the 'Start a Conversation' Button, Title, or Text
- Deleting User Profile Notes Using API with the Postman Application
- Handling Suspended Messages
- Tracking Worked and Billed Time per Conversation
- Proactively Messaging Customers with Engagement Rules
- Merging Multiple Conversations
- Placeholders for Customizing Email Templates, Macros, and Notifications
- Adding Dynamic Content with Placeholders
- Adding Custom Fields for Conversations, Users, and Organizations
- Automating Common Replies and Updates Using Macros
- Building Forms for Different Conversation Types
- Adding and Editing Inbox Views
- Responding to Customer Conversations
- Understanding Customer Conversations and Journeys
- Handling a Conversation Status