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  1. Kayako Support
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  3. Automations

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Automations

  • Why Messages Are Getting Assigned Automatically
  • Preventing Non-Administrative Users From Changing Assignments
  • Sending Conversations With a Bad Satisfaction Rating to a Specific Team or Agent
  • Notifying Assignee When Conversation Is Within Certain Hours of Breach
  • Tagging and Increasing Conversation Priorities That Breached SLAs
  • Assigning and Prioritizing Conversations Based on Subject Lines
  • Assigning Messenger Conversations Automatically as They Come In
  • Assigning Conversations According to Their Form
  • Assigning Conversations Automatically Based on Their Source Channel
  • SLA Clock Doesn't Start the Countdown
  • Creating Automations with Triggers and Monitors
  • Establishing SLAs
  • Modifying Default Notifications and Satisfaction Survey Emails
  • Controlling Ticket or Conversation Assignments with Automation Using Triggers and Monitors
  • Finding Specific Content or Words in Macros
  • Editing or Modifying the Customer Satisfaction Survey Automation
  • Setting up Reminders for Conversation Follow-Ups
  • Closing Completed Conversations Automatically
  • Monitor Automation Generates Multiple or Excessive Notification Emails
  • Using Macros to Automate Common Replies and Updates in Conversations
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