Automations

• Why Messages Are Getting Assigned Automatically
• Preventing Non-Administrative Users From Changing Assignments
• Sending Conversations With a Bad Satisfaction Rating to a Specific Team or Agent
• Notifying Assignee When Conversation Is Within Certain Hours of Breach
• Tagging and Increasing Conversation Priorities That Breached SLAs
• Assigning and Prioritizing Conversations Based on Subject Lines
• Assigning Messenger Conversations Automatically as They Come In
• Assigning Conversations According to Their Form
• Assigning Conversations Automatically Based on Their Source Channel
• SLA Clock Doesn't Start the Countdown
• Creating Automations with Triggers and Monitors
• Establishing SLAs
• Modifying Default Notifications and Satisfaction Survey Emails
• Controlling Ticket or Conversation Assignments with Automation Using Triggers and Monitors
• Finding Specific Content or Words in Macros
• Editing or Modifying the Customer Satisfaction Survey Automation
• Setting up Reminders for Conversation Follow-Ups
• Closing Completed Conversations Automatically
• Monitor Automation Generates Multiple or Excessive Notification Emails
• Using Macros to Automate Common Replies and Updates in Conversations