Automations
- Managing Deletion of Conversations in Kayako for GDPR Compliance
- Customizing Text Sent in Customer Satisfaction Surveys (NPS)
- Configuring Tickets to Reopen on a Specified Follow-Up Date
- Some of the Triggers to Stop Spam Are Not Working
- Why Messages Are Getting Assigned Automatically
- Preventing Non-Administrative Users From Changing Assignments
- Sending Conversations With a Bad Satisfaction Rating to a Specific Team or Agent
- Notifying Assignee When Conversation Is Within Certain Hours of Breach
- Tagging and Increasing Conversation Priorities That Breached SLAs
- Assigning and Prioritizing Conversations Based on Subject Lines
- Assigning Messenger Conversations Automatically as They Come In
- Assigning Conversations According to Their Form
- Assigning Conversations Automatically Based on Their Source Channel
- SLA Clock Doesn't Start the Countdown
- Creating Automations with Triggers and Monitors
- Establishing SLAs
- Modifying Default Notifications and Satisfaction Survey Emails
- Controlling Ticket or Conversation Assignments with Automation Using Triggers and Monitors
- Finding Specific Content or Words in Macros
- Editing or Modifying the Customer Satisfaction Survey Automation
- Setting up Reminders for Conversation Follow-Ups
- Closing Completed Conversations Automatically
- Monitor Automation Generates Multiple or Excessive Notification Emails
- Using Macros to Automate Common Replies and Updates in Conversations