Conversations

• Adding Private Notes to Capture More Context
• Adding Tags to Users, Organizations, or Conversations
• Allowing Customers to Change Conversation Statuses
• Automatically Changing the Status of an Open Conversation to Pending
• Automatically Forwarding Conversations From Kayako to an External Email Address
• Changing the Acknowledgment Email Sender Address for Conversations Created via API
• Conversations Getting Trashed Automatically
• Creating or Submitting Conversations or Tickets
• Deleting a Conversation Note
• Duplicate Message Showing on Conversation Replies
• Error When Downloading Attachments: "LICENSE_LIMIT_REACHED"
• How Conversation or Ticket Status Is Change From Completed to Closed
• Merged Conversations Are Both Closed
• Merging Multiple Conversations
• Message Status Indicators and Their Meaning
• Message Status Indicators Not Working
• Only Allowed to Add Notes and Cannot Reply to Conversations
• Rate Limit Error When You Respond to Conversations
• Replies Creates New Conversations or Tickets Instead of Being Appended to an Existing One
• Reporting on Tracked Time Entries is Not Possible
• Responding to Customer Conversations
• Retrieving All Conversations or Cases
• Reviewing Customer Satisfaction Survey Results
• Sending Customer Satisfaction Survey on Messenger, Facebook and Twitter Conversations
• Setting a User's Conversation Access
• Setting Up a Countdown Timer on Conversations
• Tracking Worked and Billed Time per Conversation or Ticket
• Understanding Customer Conversations and Journeys
• Updating or Creating a Ticket or Conversation Returns With Invalid Value for Field Error
• Using a Different Email Address to Respond to Customer Conversations