Conversations
- Incomplete Data Export from Kayako - Not All Conversations Are Present
- Adding Private Notes to Capture More Context
- Adding Tags to Users, Organizations, or Conversations
- Allowing Customers to Change Conversation Statuses
- Automatically Changing the Status of an Open Conversation to Pending
- Automatically Forwarding Conversations From Kayako to an External Email Address
- Can We Generate Reports on Amount of Emails and Responses Per Day from Kayako?
- CC User Who Replied to the Conversation is Not Being Added To the CC Field
- Changing the Acknowledgment Email Sender Address for Conversations Created via API
- Conversations Getting Trashed Automatically
- Creating or Submitting Conversations or Tickets
- Deleting a Conversation Note
- Duplicate Message Showing on Conversation Replies
- Error When Downloading Attachments: "LICENSE_LIMIT_REACHED"
- Error: "400 RESOURCES_DO_NOT_MATCH" When Deleting a Note VIA API
- How Conversation or Ticket Status Is Change From Completed to Closed
- How to Pause SLA for Pending Tickets?
- Macros Are Not Available in the Reply Box
- Merged Conversations Are Both Closed
- Merging Multiple Conversations
- Message Status Indicators and Their Meaning
- Message Status Indicators Not Working
- Only Allowed to Add Notes and Cannot Reply to Conversations
- Rate Limit Error When You Respond to Conversations
- Replies Creates New Conversations or Tickets Instead of Being Appended to an Existing One
- Reporting on Tracked Time Entries is Not Possible
- Responding to Customer Conversations
- Retrieving All Conversations or Cases
- Reviewing Customer Satisfaction Survey Results
- Sending Customer Satisfaction Survey on Messenger, Facebook and Twitter Conversations