Kayako Classic
Conversations
- Adding Private Notes to Capture More Context
- Allowing Customers to Change Conversation Statuses
- Automatically Changing the Status of an Open Conversation to Pending
- Automatically Forwarding Conversations From Kayako to an External Email Address
- Changing the Acknowledgment Email Sender Address for Conversations Created via API
- Creating or Submitting Conversations or Tickets
- Deleting a Conversation Note
- Duplicate Message Showing on Conversation Replies
- Error When Downloading Attachments: "LICENSE_LIMIT_REACHED"
- How Conversation or Ticket Status Is Change From Completed to Closed
- Merged Conversations Are Both Closed
- Merging Multiple Conversations
- Message Status Indicators and Their Meaning
- Message Status Indicators Not Working
- Only Allowed to Add Notes and Cannot Reply to Conversations
- Rate Limit Error When You Respond to Conversations
- Replies Creates New Conversations or Tickets Instead of Being Appended to an Existing One
- Responding to Customer Conversations
- Retrieving All Conversations or Cases
- Reviewing Customer Satisfaction Survey Results
- Sending Customer Satisfaction Survey on Messenger, Facebook and Twitter Conversations
- Setting a User's Conversation Access
- Setting Up a Countdown Timer on Conversations
- Tracking Worked and Billed Time per Conversation or Ticket
- Understanding Customer Conversations and Journeys
- Updating or Creating a Ticket or Conversation Returns With Invalid Value for Field Error
- Using a Different Email Address to Respond to Customer Conversations
- Using Emojis in Customer Conversations
- Viewing Email Headers of Conversation Messages
- Viewing the Original Email Content of a Conversation Post