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Conversations

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  • Adding Private Notes to Capture More Context
  • Allowing Customers to Change Conversation Statuses
  • Automatically Changing the Status of an Open Conversation to Pending
  • Automatically Forwarding Conversations From Kayako to an External Email Address
  • Changing the Acknowledgment Email Sender Address for Conversations Created via API
  • Creating or Submitting Conversations or Tickets
  • Deleting a Conversation Note
  • Duplicate Message Showing on Conversation Replies
  • Error When Downloading Attachments: "LICENSE_LIMIT_REACHED"
  • How Conversation or Ticket Status Is Change From Completed to Closed
  • Merged Conversations Are Both Closed
  • Merging Multiple Conversations
  • Message Status Indicators and Their Meaning
  • Message Status Indicators Not Working
  • Only Allowed to Add Notes and Cannot Reply to Conversations
  • Rate Limit Error When You Respond to Conversations
  • Replies Creates New Conversations or Tickets Instead of Being Appended to an Existing One
  • Responding to Customer Conversations
  • Retrieving All Conversations or Cases
  • Reviewing Customer Satisfaction Survey Results
  • Sending Customer Satisfaction Survey on Messenger, Facebook and Twitter Conversations
  • Setting a User's Conversation Access
  • Setting Up a Countdown Timer on Conversations
  • Tracking Worked and Billed Time per Conversation or Ticket
  • Understanding Customer Conversations and Journeys
  • Updating or Creating a Ticket or Conversation Returns With Invalid Value for Field Error
  • Using a Different Email Address to Respond to Customer Conversations
  • Using Emojis in Customer Conversations
  • Viewing Email Headers of Conversation Messages
  • Viewing the Original Email Content of a Conversation Post
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