Insights

• Benchmarks and Performance for SLA Targets
• Finding Self-Service Metrics for Your Help Center
• Generating Custom Reports in Kayako
• Interpreting Custom Reports Columns
• Interpreting Performance Metrics in Insights
• Removing the Deleted Custom Fields From a Custom Report
• Running Custom Reports on Schedule
• Understanding "Customers Helped" and "Conversations Touched" Data in Kayako Insights
• Viewing Your Support Metrics with Insights