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Insights

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  • Benchmarks and Performance for SLA Targets
  • Finding Self-Service Metrics for Your Help Center
  • Generating Custom Reports in Kayako
  • Interpreting Custom Reports Columns
  • Interpreting Performance Metrics in Insights
  • Removing the Deleted Custom Fields From a Custom Report
  • Running Custom Reports on Schedule
  • Understanding "Customers Helped" and "Conversations Touched" Data in Kayako Insights
  • Viewing Your Support Metrics with Insights
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