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Insights
- Benchmarks and Performance for SLA Targets
- Finding Self-Service Metrics for Your Help Center
- Generating Custom Reports in Kayako
- Interpreting Custom Reports Columns
- Interpreting Performance Metrics in Insights
- Removing the Deleted Custom Fields From a Custom Report
- Running Custom Reports on Schedule
- Understanding "Customers Helped" and "Conversations Touched" Data in Kayako Insights
- Viewing Your Support Metrics with Insights