User Management & Team Settings

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• Adding New User Accounts for Agents and Admins (Staff)
• Adding Signatures for Your Staff
• Assigning the Owner Role to Another User Account in Kayako
• Assigning User Roles to Your Team and Customers
• Configuring Password Policies
• Configuring Security Login Policies
• Configuring User Registration Options
• Customizing User Roles
• Default Email Address Is Set To Unverified For New Instances
• Defining IP Restrictions for Agent Logins
• Deleting an Organization Note via API
• Disabling a User Account (Staff or Customer)
• Disabling the Two-Factor Authentication
• Enabling Single Sign-On (SSO) to Log In Using Remote User Authentication
• Error: 'The value of the field is already used for another resource' When Adding a New User
• Exporting Users and Organizations Information Using API
• Getting Help from Beyond Your Support Team with Collaborators
• Grouping Your Staff (Agents) into Teams
• Managing Customer Organizations
• Retrieving Access After Being Locked out from Single Sign On(SSO)
• Retrieving User Activity Logs in Kayako
• Securing Your User Account with Two-Factor Authentication
• Setting Your Team's Business Hours
• Unable to Reset Password via Password Reset Link
• Updating the Email Address, Phone Number, or Twitter Handle of a User Account