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  1. Kayako Support
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  3. User Management & Team Settings

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User Management & Team Settings

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  • Adding New User Accounts for Agents and Admins (Staff)
  • Adding Signatures for Your Staff
  • Assigning the Owner Role to Another User Account in Kayako
  • Assigning User Roles to Your Team and Customers
  • Configuring Password Policies
  • Configuring Security Login Policies
  • Configuring User Registration Options
  • Customizing User Roles
  • Defining IP Restrictions for Agent Logins
  • Delete an Agent in Kayako
  • Deleting a User Note via API
  • Deleting an Organization Note via API
  • Disabling a User Account (Staff or Customer)
  • Disabling the Two-Factor Authentication
  • Enabling Single Sign-On (SSO) to Log In Using Remote User Authentication
  • Error: 'The value of the field is already used for another resource' When Adding a New User
  • Exporting Users and Organizations Information Using API
  • Getting Help from Beyond Your Support Team with Collaborators
  • Grouping Your Staff (Agents) into Teams
  • Managing Customer Organizations
  • Retrieving Access After Being Locked out from Single Sign On(SSO)
  • Retrieving User Activity Logs in Kayako
  • Securing Your User Account with Two-Factor Authentication
  • Setting Your Team's Business Hours
  • Unable to Reset Password via Password Reset Link
  • Updating the Email Address, Phone Number, or Twitter Handle of a User Account
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