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Overview
Occasionally, you may be interested in having invoices for your Kayako subscription delivered to an email address in addition to the one used for your billing details.
Information
It is possible for Support Agents to add an email address to which invoices may be sent. If you wish that your invoices be delivered to an additional email address, aside from the one used in your billing account, please raise a support ticket with the email address(es) to which invoices should be delivered.
Please ensure that your request comes from an account that can be validated against your billing information so that it is addressed in a timely manner.
Note: If you no longer have access to the email address previously registered for the account, you will need to ask an existing owner on your Kayako instance to submit a request on your behalf to update your registered billing email address.
Priyanka Bhotika
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