Overview

You can no longer modify your billing information in the admin area of your Kayako dashboard. To add a new contact to your billing account, to whom invoices should be addressed, raise a Support ticket as described below. To change other billing details, see Requesting Assistance Changing the Billing Information.

Information

If you wish that a new contact be added to your billing account, please raise a Support ticket with the following information:

• Full name of the contact
• The email address to which invoices should be addressed
• A contact phone number
• The complete billing address and postal code
• Confirmation that the new contact should be billed all future invoices

Support can only add a billing contact when the request comes from the current billing contact for the account or from a user with the Owner role on your Kayako instance. If you are neither, please ask one of them to raise the request.