Overview

Occasionally, you may be interested in having invoices for your Kayako subscription delivered to an email address in addition to the one used for your billing details.

Information

It is possible for Support Agents to add an email address to which invoices may be sent. If you wish that your invoices be delivered to an additional email address, aside from the one used in your billing account, please raise a support ticket with the email address(es) to which invoices should be delivered.

Please make sure the request comes from the account's billing contact, from a user with the Owner role on your Kayako instance, or from your account manager or another member of our team on your behalf, so that it can be addressed in a timely manner.