Overview

You require assistance to ensure that the details for a certain credit card are removed from your billing information.

Information

If you wish that a certain credit card's details be removed from your billing account, please raise a Support ticket with the following information:

• The name of your Kayako instance; e.g.: "example.kayako.com"
• If several exist, information to identify the card to be removed, such as the last four digits.

Support can only remove a credit card's details when the request comes from the billing contact for the account or from a user with the Owner role on your Kayako instance. If you are neither, please ask one of them to raise the request.