Overview

Billing information can no longer be changed from the admin area of your Kayako dashboard. Our Support team will make these changes for you, with one exception: credit card details, which you update yourself as described in Updating Credit Card Information below.

Information

To request a change, please raise a Support ticket that states the detail you would like to change and its new value. Support can update the following:

• Billing address
• Main billing email on file
• Phone number

We can only make these changes when the request comes from the account's billing contact or from a user with the Owner role on your Kayako instance. If you are neither, please ask one of them to raise the request.

Updating Credit Card Information

Please update your credit card details using the direct payment link in your invoice. After you make a payment through that link, a later screen lets you save your new card for future recurring payments. For security reasons, our Support team cannot update credit card details on your behalf.