Overview

You require assistance to change the way in which you are billed for your Kayako instance, by enabling or disabling Auto-Pay. 

Information

If you wish that Auto-Pay is enabled or disabled for your account, please raise a Support ticket with the following information:

• The name of your Kayako instance; e.g.: "example.kayako.com"
• The relevant details for your request; i.e.: whether you would like to enable or disable Auto-Pay, and any related queries.

Support can only enable or disable Auto-Pay when the request comes from the billing contact for the account or from a user with the Owner role on your Kayako instance. If you are neither, please ask one of them to raise the request.